At Playmakers Lacrosse, we strive to provide a high-quality training experience while keeping our scheduling fair and efficient for all athletes, families, and rental groups.

 

Coaches are scheduled and training plans are customized based on the number of attendees that have reserved the session or event, so last-minute cancellations impact the experience for everyone. Please review the following cancellation policies:

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Training Sessions

• Cancellations 2+ Hours Before Session Start
  Credit returned to your account for future use.

• Cancellations Less Than 2 Hours Before Session Start
  Marked as a Late Cancel; session is forfeited (no credit or refund).

• No-Shows
  Session is forfeited (no credit or refund).

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Multi-Day Events (Camps, Clinics)

• 7+ Days Before Event Start
  Full refund or full credit toward a future event.

• 2–6 Days Before Event Start
  50% refund or 75% credit toward a future event.

• Less Than 48 Hours Before Event Start
  No refunds or credits will be issued.

• Missed Days
  No partial refunds or credits for individual missed days within a multi-day event.​​​​

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Turf Rentals​

Cancellation Policy (based on days prior to the first scheduled rental)

• More than 30 days in advance
  Full refund of deposit minus a $100 cancellation fee.

• 30 to 7 days in advance
  Deposit is refundable minus 50% of the deposit amount.

• Less than 7 days in advance
  Deposit is non-refundable.

• Within 24 hours of first rental or No-Show
  Full rental fee is charged (no refund or credit).​

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How to Cancel

Cancellations may be made directly through the Playmakers Lacrosse App for Training Sessions or by contacting us via email/phone for Multi-Day Events or Turf Rentals.  Refunds (when applicable) are processed within 7 business days.​

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